Refund policy

RETURNS

 

You have 30 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact.

 

In order to return your order you need to complete the online return procedure by clicking on the following link. Your return request will be notified to our Customer Care, who will evaluate whether to authorize it or not: The authorization from Customer Care will be confirmed by email.

 

Please use a pre-paid return label included with your order.

 

You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please retain a copy of the proof of return postage.

We ship from Bulgaria .

 

Returns that do not meet our policy will not be accepted.

 

How soon will I get my refund?

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 10 working days.

 

 

HOW SOON WILL I GET MY REFUND?

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 30 days.

If you have any further questions, please email us at info@even-online.com