EVÉN Privacy Policy | Your Data Protection Rights

Last Updated: June 2024

At EVÉN, we value your privacy and are dedicated to protecting your personal data with the highest standards. Our rigorous policies and advanced security measures ensure that your information is handled responsibly and in accordance with applicable laws. This Privacy Policy outlines how we collect, use, and safeguard your data, empowering you with clear information to make informed choices.

1. Who is Responsible for Your Personal Data?

The controller of your personal data is:

Even Luxury Handbags LLC
Registration Number: 37-2140123
Mailing Address: P.O. Box, 30 N Gould St, STE R, Sheridan, Wyoming, 82801, USA
Operating Hours: 9:30 AM - 5:30 PM (MST)
Email: sales@even-online.com

As the data controller, EVÉN ensures that your personal data is processed lawfully, securely, and transparently.

2. Categories of Data We Process, Purposes, and Legal Basis

We process different types of personal data depending on your relationship with us—whether as a customer (non-member), member, or newsletter subscriber. Below, we detail what data we collect, why we collect it, and the legal basis for processing.

2.1 Customers (Non-Members)

Data Collected When Shopping Online or Using Our Services

Contact Details: When you make a purchase, we collect your name, address, email address, phone number, country, date of birth, title (e.g., Ms./Mr.), and social media contact details (if provided). Mandatory fields are marked with an asterisk (*).

Purpose: To process your orders, manage returns or complaints, and communicate with you about your purchase.
Legal Basis: Necessary to fulfill our contractual obligations under the purchase agreement.
Retention: Kept for as long as needed to complete the transaction and address follow-up matters.

Marketing Communications: We may use your contact details to send updates about special events or promotions via email, SMS, or social media.

Purpose: To inform you of offers as an existing customer.
Legal Basis: Our legitimate interest in marketing to customers.
Opt-Out: You can unsubscribe anytime by clicking the link in our messages or emailing info@even-online.com. Data is used for marketing for up to 12 months after your last purchase unless you opt out earlier.

Credit Card Details: When paying by credit card, your payment information is processed securely with Global Sign Encryption.

Purpose: To complete your purchase.
Legal Basis: Necessary to fulfill our contractual obligations.
Retention: We do not store your credit card details unless you explicitly consent to save them for future use (applicable to members only).

2.2 Members

If you’re a member, we process additional data to enhance your experience:

Membership Data: Includes contact details, purchase history, and preferences (e.g., recently viewed items).

Purpose: To provide personalized services, such as saving your preferences and speeding up checkout.
Legal Basis: Necessary to fulfill our obligations under the Membership Policy.
Retention: Retained for the duration of your active membership. If your account is inactive for 36 months, we will terminate it and delete your data, except where legally required.

Saved Credit Card Details: With your consent, we may store your credit card information for future purchases.

Legal Basis: Your explicit consent.
Withdrawal: You can revoke consent anytime via your account settings.

2.3 Newsletter Subscribers

Data Collected: Name, email address, country, and preferences (e.g., womenswear or menswear).

Purpose: To send you tailored newsletters and promotions.
Legal Basis: Our legitimate interest in providing content to subscribers.
Opt-Out: Unsubscribe anytime using the link in each newsletter or by emailing office@even-online.com. We’ll stop sending newsletters upon your request.

2.4 Customer Service Interactions

Data Collected: Email or chat transcripts when you contact us about inquiries, returns, or complaints.

Purpose: To resolve your issue and improve our services.
Legal Basis: Necessary to fulfill contractual obligations or our legitimate interest in supporting customers.
Retention: Kept for up to 12 months to ensure proper follow-up.

2.5 Anonymized Data

Purpose: We use anonymized data for internal analysis, such as studying customer patterns to enhance our products and services.

Note: This data cannot be linked back to you individually.

3. Consent and Withdrawal

By using our website or services, you acknowledge this Privacy Policy. Where processing is based on consent (e.g., saving credit card details), you may withdraw it at any time by contacting office@even-online.com. Withdrawal does not affect lawful processing completed before your request or processing required by law or contract.

4. Sharing Your Data

EVÉN does not sell or rent your personal data. We may share it with:

Affiliated Companies: Including joint ventures, franchisees, and licensees, to improve our services (e.g., combining member data for personalization). Legal Basis: Necessary to fulfill the Membership Policy.
Service Providers: Such as payment processors, delivery partners, and marketing agencies, who process data on our behalf under strict agreements.
Potential Buyers: In case of a merger or acquisition, subject to confidentiality obligations.

5. International Data Transfers

Your data may be processed outside the EU/EEA by our trusted service providers. We ensure compliance with legal standards through safeguards like EU-approved standard contractual clauses or Privacy Shield certification (for U.S. entities). For more information or a copy of these safeguards, email info@even-online.com.

6. Your Data Subject Rights

You have the following rights over your personal data:

Access: Request a copy of your data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion when data is no longer needed or if you withdraw consent (subject to legal exceptions).
Restriction: Limit processing under certain conditions.
Objection: Opt out of marketing or profiling.
Portability: Receive your data in a transferable format.

To exercise these rights, email info@even-online.com or, for members, manage your data via your account. We may retain data as required by law or to resolve disputes.

7. Unsubscribing from Newsletters and Emails

To stop receiving newsletters or marketing emails, use the unsubscribe link in any message or email info@even-online.com. We’ll process your request promptly.

8. Data Retention

We keep your data only as long as necessary:

Purchase Data: Retained for the transaction duration and legal obligations (e.g., tax records).
Membership Data: Kept while your account is active, deleted after 36 months of inactivity unless legally required.
Customer Service Records: Retained for up to 12 months.
Legal Obligations: Data may be kept longer to comply with laws, resolve disputes, or enforce agreements.

9. Mandatory Data Provision

When shopping online or joining as a member, mandatory fields are marked with an asterisk (*). This data is essential to process your order or provide membership services. Without it, we may be unable to fulfill our obligations. In-store purchases don’t require personal data unless you opt for a digital receipt, which requires your email.

10. Children’s Privacy

EVÉN does not collect data from individuals under 18. If you’re under 18, please obtain parental consent before providing data or making purchases.

11. Cookies

We use cookies to improve your browsing experience. See our Cookie Policy for details.

12. Modifications to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and we encourage you to review this page regularly.

Contact Us

For questions or concerns about this Privacy Policy, reach out to:

Email: info@even-online.com
Address: P.O. Box, 30 N Gould St, STE R, Sheridan, Wyoming, 82801, USA