Terms of Service
Last Updated: June 2024
Welcome to EVÉN. These Terms of Service (“Terms”) govern your use of our website, https://even-online.com, and any purchases you make through it. By accessing or using our website, you agree to be bound by these Terms. Please review them carefully before placing an order.
1. General Information
Company: Even Luxury Handbags LLC (Reg. No. 37-2140123), referred to as “EVÉN,” “we,” or “us.”
Website: https://even-online.com
Age Requirement: You must be at least 18 years old to place an order.
Updates: We may revise these Terms at any time. The version applicable to your order is the one you accepted at the time of purchase.
EVÉN reserves the right to discontinue selling any product or adjust product availability without prior notice. We do not guarantee that all items displayed on the website are in stock.
2. Placing an Order
Order Process:
- Select your items and proceed to checkout.
- Review your selections, provide accurate information, and correct any errors before submitting.
- You must confirm acceptance of these Terms to complete your order.
Order Confirmation: After submitting your order, you will receive an email with your order number and details. This email serves as an acknowledgment, not an acceptance, of your order.
Acceptance: Your order is accepted when you receive a shipping confirmation email, which includes these Terms.
Right to Cancel: We may cancel your order before acceptance for reasons such as stock unavailability or payment issues. If payment has been received, we will refund you promptly.
Note: Items in your shopping bag are not reserved until the order is placed and confirmed.
3. Product Information and Pricing
Colors and Descriptions: We aim to provide accurate product images and descriptions, but colors may vary due to screen settings. We are not liable for minor discrepancies.
Pricing: All prices include VAT and are subject to change. If a price changes after you place an order but before acceptance, we will notify you to confirm or cancel the order.
Delivery Costs: Shipping fees are displayed at checkout and may vary based on your location and chosen shipping method.
4. Payment Methods
We accept the following payment methods:
- Credit Cards: Visa, Mastercard, American Express. Payments are processed securely, and your card is debited upon order placement.
- PayPal: You will be redirected to PayPal to complete the transaction.
Security: We use encrypted payment processing to ensure your safety. You confirm that the payment method used belongs to you or that you are authorized to use it. We are not responsible for any fees or penalties imposed by your payment provider.
5. Delivery
Shipping Methods: Available options are shown at checkout.
Processing Time: Orders are typically dispatched within 1-2 business days (up to 7 during peak periods).
Delivery Time: Delivery times vary by location and exclude delays due to payment authorization or carrier issues.
Carrier: Orders are shipped via DHL to the address you provide.
First-Time Orders: For security, first-time orders may be shipped to the cardholder’s verified billing or work address.
Late Delivery: If delivery exceeds 30 days, you may cancel the order.
6. Returns and Exchanges
Return Window: You have 30 days from receipt to return items.
Condition: Items must be unused, with tags attached, and in original packaging.
Return Process:
- Log in to your account at https://even-online.com to initiate a return or exchange.
- Use the prepaid DHL return label provided with your order.
- Drop off the package at a DHL location or schedule a pickup at https://mydhl.express.dhl/.
Exchanges: Available for different sizes or colors, subject to stock availability. EVÉN covers shipping for replacement items.
Sale Items: Non-returnable and non-exchangeable.
Shipping Costs: You are responsible for return shipping costs unless the item is defective.
Note: We recommend using our return service for insured transit, though you may use any secure carrier.
7. Refunds
Processing: Upon receiving and inspecting your return, we will notify you of approval or rejection.
Approved Refunds: Credited to your original payment method within 10 business days.
Rejected Returns: If an item does not meet our return policy, we will explain the reason and return it to you.
8. Copyright and Usage
Ownership: All content on this website, including trademarks, images, and text, is owned by or licensed to EVÉN.
Permitted Use: You may use this content solely for personal, non-commercial purposes. Any other use, such as reproduction or distribution, requires prior written consent from EVÉN.
9. Privacy and Cookies
Privacy Policy: Your data is managed per our Privacy Policy.
Cookies: We use cookies to improve your experience. By browsing, you consent to their use. See our Cookie Policy for details.
10. Website Information and Liability
Accuracy: We strive for accuracy, but the website may contain errors or outdated information. We are not liable for discrepancies.
Third-Party Services: Some services are provided by third parties. We are not responsible for issues arising from their use.
Access: We do not guarantee uninterrupted or secure access to the website.
11. Links to Other Websites
Our website may include links to external sites. We are not responsible for their content or privacy practices.
12. Violations of These Terms
We reserve the right to take action, including blocking access, against any violation of these Terms.
13. Liability Limitations
General: EVÉN is not liable for damages except in cases of gross negligence, intent, or breach of essential contractual obligations.
Force Majeure: We are not liable for delays or failures due to events beyond our control, such as natural disasters or strikes.
14. Severability
If any part of these Terms is deemed invalid, the remaining provisions will remain enforceable.
15. Governing Law
These Terms are governed by European Union laws, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
16. Company Information
Even Luxury Handbags LLC
EIN: 37-2140123
Address: 30 N Gould St, STE R, Sheridan, Wyoming, 82801, USA