Shipping
Shipping Policy
Thank you for shopping with EVÉN. We’re committed to ensuring your order arrives safely, promptly, and in perfect condition.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive a notification as soon as your order has shipped.
Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (US Only) | 3–7 business days | Free over $100 / Flat $6.95 |
| Express (US Only) | 1–3 business days | Calculated at checkout |
| International (DHL Express) | 3–7 business days | Calculated at checkout |
International Shipping via DHL
We ship internationally using DHL Express for fast and reliable service. Shipping fees and delivery times are calculated at checkout based on your location.
Customs Duties & Taxes:
International orders may be subject to import duties, taxes, and customs fees. These charges are not included in your order total and are the responsibility of the customer upon delivery.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a DHL tracking number. Tracking updates may take up to 24–48 hours to activate.
Lost or Damaged Packages
If your package is lost, damaged, or significantly delayed, please contact us at info@even-online.com within 7 days of the expected delivery date. We’ll assist in resolving the issue with DHL or the appropriate carrier.
Need Help?
For shipping questions, special requests, or help with your order, reach out to us anytime at info@even-online.com.
